Delete your TRUE1 account

Sign in with the mobile number linked to your TRUE1 account. Submit the request below, then complete any identity-confirmation step requested by TRUE1 support. You do not need to keep the app installed.

After verification, TRUE1 will delete or de-identify your customer profile and personal account data, including saved location details, support or service request data, offer claims, and other account-linked activity that is not required to be retained.

Only records needed for legal obligations, payment or dispute handling, fraud prevention, or security may be retained for the period required for that purpose. They will not be used for marketing. There is no standard additional retention period when no such obligation applies.

Sign in to request account deletion