TRUE1 Privacy Policy

Depending on the feature you use, TRUE1 may collect your mobile number or sign-in identifier, name, profile details, pincode, chosen area, and precise location when you actively grant location permission.

We may also collect Local Service enquiries, provider contact-action events, ratings and reviews, business enquiries, offer claims, scanned partner codes, service or support requests, and basic technical records needed to keep the service reliable and secure.

We use information to authenticate accounts, show relevant nearby shops and offers, process customer or business requests, provide Tamil or English support, prevent misuse, and improve TRUE1.

When you grant location permission, TRUE1 may refresh your current location while the app or home page is open so nearby businesses change as you move. TRUE1 does not request background location. You can deny device location and choose an area or pincode where that option is available.

TRUE1 does not store customer money or operate a customer wallet. Customers pay the relevant business directly for products or services, subject to that business's terms.

We share information only when needed to fulfil a request, operate infrastructure, prevent fraud, comply with law, or connect you with the business or regulated provider you selected. We do not sell personal information.

Provider profiles may show the provider's chosen public name, image, category, skills, approximate service area and distance, experience, availability, working hours, price guidance, languages, verification level, rating, completed-jobs count, gallery and service modes. Exact provider addresses and precise GPS coordinates are not shown. When you send an enquiry, the selected provider receives the name, mobile number and message you enter. Call and WhatsApp actions open only when the provider has enabled that contact method.

Information is stored using access controls and security measures appropriate to the service. No system is completely risk-free, so never share an OTP, bank PIN, CVV or UPI PIN with TRUE1 staff or businesses.

We keep information only as long as needed for the purposes above, legal obligations, dispute handling and security. You may ask support to access or correct your information, or request deletion of your account and associated data. Some records may be retained when required by law or for fraud prevention.

TRUE1 is not intended for children under 13. We may update this policy as the service changes; the effective date above will show the latest revision.